This video covers setting up your RightFax users to receive faxes and fax notifications as email message attachments instead of (or in addition to) receiving them in their FaxUtil mailboxes.
To configure a user to receive faxes in email:
- In Enterprise Fax Manager, double-click the user to open the User Edit dialog box, and then click the Inbound Routing tab. This will simply be called “Routing” if you are on RightFax 10.6 FP3 or newer.
- In the Routing Type box, select your email gateway type.
- In the File Format box, select the file format RightFax uses for the fax attachment. There are various options to choose from here depending on your software version and licensing.
- In the Routing Info box enter the user’s SMTP email address (e.g., email@example.com)
- Select the Delete After Routing check box only if you want to delete the fax from the user’s FaxUtil mailbox after it is routed to email. If RightFax cannot route a fax to the destination email mailbox, it leaves the fax in the user’s FaxUtil mailbox regardless of how this option is set.
Email notification of faxes: The RightFax email gateways can be used to notify users of fax status. The installed gateway is not required to be configured to send and receive faxes. It can still notify users. The notification method can be configured for a user group by editing the group ID properties in Enterprise Fax Manager and setting the group Notification Type to the option that corresponds to your email gateway type.
To configure a user to receive fax notification in email:
- In Enterprise Fax Manager, double-click the user to open the User Edit dialog box, and click the Notification tab.
- In the Notification Method box, select your email gateway type.
- In the Notification Address/Info setting enter the user’s SMTP email address. (e.g., firstname.lastname@example.org)
- From the Notifications about outbound faxes and Notifications about received faxes lists, choose the events that trigger notifications.
Click OK when you are done.
That's it, now you can successfully route faxes and notifications to users' email boxes. As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.