This in-depth video will show you the steps to activate a Dialogic SR140 for use with RightFax. This method is a different process than licensing the SR140 as RFOEM. Click here to view that video.
The SR140 license process outlined here is for Dialogic specific licenses and is generally seen with older RightFax servers.
Typically our installation engineers will revert to the newer RFOEM license when upgrading a RightFax server however, the process is covered here if you wish to retain the Dialogic specific licensing. Dialogic-only SR140 licensing does allow for direct support with Dialogic for SR140 issues without the need for going to OpenText as an intermediary.
Both methods are supported by The Fax Guys and the RFOEM process will be covered in a separate video.
The Dialogic SR140 has been supported for use with RightFax since RightFax 9.3 Feature Pack 1 and later and it eliminates the need for a hardware fax board. SR140 supports the T.38 fax-over-IP (FoIP) standard. T.38 is a real-time, session-based protocol that allows IP-enabled communications equipment to transmit faxes over the Internet.
FoIP allows media processing and call control functions, previously performed by specialized digital signal processors (DSPs) on fax boards, to be performed on general-purpose computers, such as a RightFax computer or remote DocTransport computer. A single SR140 is capable of a variety of densities, from 2 through 60 channels.
To active your SR140, you require two pieces of information:
License number (LAC)
Which is provided when you purchase the SR140 license.
Node Lock ID.
(The Node Lock ID is a unique identifier created using a proprietary algorithm. You must generate this number on the computer running DocTransport. This computer must be either the RightFax computer or a remote DocTransport computer used by RightFax.)
Accessing the Dialogic License Activation Wizard
From the DocTransport Configuration, select Add Transport.
In the left pane of the Transport Selection dialog box, select TR1034 Series, SR140 under the Brooktrout node.
On the right, scroll down and click SR140, and then click Select. Brooktrout now appears on the DocTransport Configuration dialog box. Expand the Brooktrout node, and then click SR140. By default, two SR140 channels are added to RightFax. You may need to adjust the number of channels, depending on the license you have.
Click Configure Brooktrout. The Brooktrout Configuration Tool appears.
On the toolbar, click License. The Brooktrout License Manager opens.
On the menu bar, click License, and then click Activate License. The License Activation Wizard opens.
There are three activation methods:
A computer-to-computer process. The RightFax computer or the Remote DocTransport computer must be connected to the Internet.
This is the easiest and most efficient process.
Interactive Web Activation
A self-service process that you or OpenText can perform. This is not a computer-to-computer licensing method. It can be performed from any computer. The license you obtain must ultimately reside on a RightFax or remote DocTransport computer.
Manual Activation by email or fax
A manual process; this is not recommended. Using this process, you prepare a summary file containing all of the information required to license your SR140 product. You can email or fax the file to Dialogic. Alternately, you can send the file to email@example.com, or The Fax Guys can assist you in gathering this information and getting a license file from OpenText or Dialogic.
To perform an automatic activation, complete the following steps:
At the License Activation Wizard, click Automatically (this computer is connected to the Internet), and then click Next.
The License Keys box displays active licenses. To add a license, click Add.
For every license you have, enter the 12-digit license key from your license card provided by OpenText or Dialogic, and then click Next. Enter the required information in the following screens, for example, name, address, installation, and application.
Click Next to begin computer-to-computer product activation over the Internet. The Request Status window appears when the automatic activation process is complete, and one of the following messages appears:
The requested license is automatically installed in your system. The product activation process is complete.
License Key invalid
If license activation fails, the License Manager provides a tip and usually provides a possible solution or where to obtain information leading to a solution. If a License Key is invalid because you entered it incorrectly, re-enter the correct license key by running the License Activation Wizard again. If the license key is correct, but the request status is invalid, contact The Fax Guys for assistance.
License Key already in use
When you attempt to activate a license key for the second time from the same or another computer, it is considered "re-hosting." Please contact The Fax Guys Support for solutions to this problem.
Activation Center unavailable
The License Activation Center cannot be reached because the Center's computer is temporarily unavailable, or because you cannot access the Internet. Correct the problem and retry the request. If failures persist, contact The Fax Guys Support for assistance.
The License Manager now displays your successfully activated license.
To use the Interactive Web Activation method:
This is a self-service process that you can do from any computer with internet access. The resulting license must ultimately reside on your RightFax computer, or on a remote DocTransport computer. You can save the license file to a network location or copy it to a portable storage device, such as a flash drive, floppy disk, CD, or DVD, then move it to the RightFax or remote DocTransport computer.
To perform interactive web activation, complete the following steps:
At the License Activation Wizard, click Using the interactive web method, and then click Next.
Click Save the instructions into a file to create a text file containing instructions and the Node Lock ID that you will use in step 7 of this procedure.
On a computer with Internet access, browse to the Dialogic activation website at http://www.Dialogic.com/activation.
Enter your Dialogic license key in the License Key box, and click Submit. Your license key can be found on the Dialogic/Brooktrout SR140 license card.
Enter the required customer information, and then click Submit.
Click Generate Licenses to create a new license file. (Clicking the View Licenses button displays the licenses that have already been activated.)
On the Select Items to Fulfill page, enter the Node Lock ID that you generated in step 2 above. Enter the Node Lock ID carefully without errors. (Entering incorrect Node Lock information results in an unusable license. Attempting to obtain the license using the corrected Node Lock information is then considered "re-hosting." If you encounter this problem, contact OpenText Technical Support for assistance.) Once you are sure you have entered the Node Lock ID correctly, click Generate.
Verify the product information and the Node Lock ID (show below). Click Cancel if any information is incorrect. Click Confirm,if all of the information is correct.
On the Deliver License page, click Save to File to save the new license file, or click E-mail to send the license file to the email address box beside the E-mail button.
Click Logout after you receive the license file.
Transfer the license file to your RightFax or remote DocTransport computer.
On the RightFax or remote DocTransport computer, start the Dialogic/Brooktrout License Manager.
Click License > Install license on the menu bar. A Windows browse dialog box appears. Browse to the .LIC file and click Open. The newly installed license appears in the Dialogic/Brooktrout License Manager.
Close Dialogic/Brooktrout License Manager. SR140 is now activated.
To use the Create a request for email or fax method:
This is a manual process, and we do not recommend using it, but it is available as an option. Using this process, you prepare a summary file containing all of the information necessary to license your SR140 product. You email or fax the file to Dialogic. Alternately, you can contact The Fax Guys for this method and we can provide assistance gathering the information and getting it to the proper licensing body at either Dialogic or OpenText.
We hope this helps with getting your SR140 licensed and working.
As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.