There are 3 places in the RightFax user configuration where you need to configure the email address associated with that user.
First, in the identification tab under the email address this ensures that:
The user will be able to send documents to email as well as fax addresses.
Also, when email gateways are used, RightFax can determine the correct RightFax user as the sender.
This includes the Diem Mail-To-Fax integration along with Outlook and Lotus Notes.
Next, in the notification tab under Notification/address when you have a mail notification method selected
So that notifications can be sent to the correct user's email box.
Last, in the inbound routing tab under Routing Info: when you have a mail routing method selected
If you route faxes to an email mailbox, you must enter the email address here.
Having these 3 areas configured correctly will ensure the operation of whatever email integraton you choose with RightFax will work as expected.
As always, if you have any questions about this topic, or any topic in the world of faxing, let us know at The Fax Guys, we are always happy to help.
This is Jay Campbell with The Fax Guys for RightFax University saying thank you for watching and Please visit us again. The RightFax University is a work under continual progress and we update often.