Hello my name is Jay Campbell with The Fax Guys for RightFax University.
This Video covers the process to move or change your Image file location for RightFax, versions 9.3 and later.
This video was recorded at 1280 by 720 resolution for High Definition and is best viewed in full screen mode.
In RightFax you may need to move your image file location, this is the location where RightFax stores the image files for your in and outbound faxes, not to be confused with your SQL database, which is where all of your fax record metadata is stored.
Before making changes, make sure you have a backup & recovery plan according to your organization's processes.
This process covers RightFax versions 9.3 and later, as a side note if you are using
RightFax 10.5 with one or more Remote Board Servers (RBS), follow these steps making sure you are connected to the application server through Enterprise Fax Manager on the Remote Board Server.
To change the file location first stop all of the RightFax services -- this is an essential step before making the change.
Next, Open your Fax Server in the left pane of Enterprise Fax Manager (EFM).
Open the RightFax Server Module Service.
Click the Data Sharing tab.
Change the Image folder path in the Images box to your new Image file storage location. Make sure to copy all of your old fax images from your previous storage location to this new location as well if you need to retain those images for faxes that still may need viewing.
After restarting your services, verify you can open old faxes and view the images if you have copied files from the prior location, and test sending and receiving a fax and verify that fax can be viewed.
Thats it, you are done with moving your image files. Remember -- RightFax is not an archival solution and there are products and practices that can be implemented that work directly with the RightFax software to take care of this part of the process for your organization and The Fax Guys can help you in deciding what to do for archiving and assist you in getting it configured and working smoothly.
This is Jay Campbell with The Fax Guys for RightFax University saying thank you for watching and please visit us again. The RightFax University is a work under continual progress and we update often.