Hello my name is Jay Campbell with The Fax Guys for RightFax University.
This video will walk you through the configuration of the RightFax EDC module's advanced logging and debugging tools.
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The RightFax EDC Monitor has tools for debugging and logging that are included in addition to the simple service logging for the EDC module service in the Windows Event Viewer Application Log for RightFax.
Let's take a look. From RightFax EFM let's go to the EDC Manager Module Service and configure that. Once the EDC Manager Module is open, go to Tools > Advanced EDC Configuration and then the System Tab.
Here we have the 3 components that make up the EDC functionality, and we can debug or log all of these processes.
we have: CORE, Processors and DIB
Let's take a closer look at each item here individually:
Core logging basically encompasses the overall functionality of the EDC Module, and what sub processes are being carried out. This is a good place to start for issues that seem to pertain to a failure of the entire EDC process as a whole.
Logging here is configured with the 3 options in the middle of the applet pane: Logging Level, Debug Filename, and Event Ageing Days. These are fairly self explanatory, just make sure to use a filename that is meaningful to you. You can always re-check this configuration as well if you forget the log file location.
Next is processors. Each individual EDC work flow process is covered here. Each item can be debugged in real time while running for on the spot troubleshooting, and each processor can also be debugged individually as well with output files being logged.
These are configured on a per processor basis.
For on the spot debugging, go into the processor you wish to debug, and select the debug button. You will see output for the this process on the screen in real time.
For real time debugging, you can pause the process, and also change the interval at which the EDC module scans the folder for the file to carry out the particular process on.
Set the logging level to the desired level of verbosity.
Select the debug filename and location and your log will start as soon as the option is set and you select OK.
The process for debugging and logging is identical for each process.
Last we have DIB, this is the Dynamic Information Bridge that some MFP devices (currently Ricoh and Canon) use to communicate with the RightFax EDC Module. This has a selectable option to Enable Debug Logging. The debugging option here may appear slightly different depending on the version of RightFax and and specific MFP components utilizing the DIB. When enabled one or more log files will be created in the location you specify.
That's it for EDC debug logging. The Fax Guys will be more than happy to assist in configuring or analyzing EDC Module debugging with you.
This is Jay Campbell with The Fax Guys for RightFax University saying thank you for watching and please visit us again. The RightFax University is a work under continual progress and we update often.