This video discusses a change with RightFax 10.6 Feature Pack 3 to notification about faxes being viewed or printed.
After applying Feature Pack 3 for RightFax 10.6, your users may start to experience repeated notifications for faxes that have not been viewed or printed. As of Feature Pack3 there are now added configurations for this notification in the RightFax Server Module service in Enterprise Fax Manager. You can access this new set of controls in the General tab under the Reminder Notifications section.
By default Administrators are set to Never but Users are set to a receive reminders for an hour, at every 6 minute interval. You can turn this off by setting the user duration option to Once or Never. For more tailored control, you can adjust the duration settings for your users and administrators and you can also select the frequency of notification for the notifications.
Also, don't forget to check the user configuration for notifications as well, as there is an added option here now as well for Received Faxes - This can be set for never, once when received, or periodically When a Fax has not been viewed or printed.
This gives you control at the user level again to better tailor notifications for your needs.
That's it for the new "faxes not viewed or printed" notification configuration with RightFax 10.6 Feature Pack 3 and later.
As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.