This video covers the topic of configuring he Human Answered Fax Feature of RightFax.
OpenText RightFax - Configuring and Understanding the Human Answered Fax Feature
Hello my name is Jay Campbell with The Fax Guys for RightFax University. Today we are exploring the Human Answered Fax feature of RightFax.
This video was recorded at 1280 by 720 resolution for High Definition and is best viewed in full screen mode.
Configuring the Human Answered Fax feature:
The Human Answered Fax feature detects when an outbound fax call is answered by a person, rather than a fax machine, and then provides an automated voice message informing the recipient that a fax is being sent. The recipient is then offered one or more options for receiving the fax. Because it uses digital voice prompts, the Human Answered Fax feature requires that you have installed at least one Brooktrout fax board with licensed voice capability. For information on voice-compatible Brooktrout fax boards, refer to your fax board documentation or contact your Brooktrout fax board distributor. The Human Answered Fax feature uses Dialogic .vox voice files located on the RightFax server. These files can be played or modified using any sound editor that supports the .vox file format.
To enable and configure the Human Answered Fax feature, expand Advanced Settings, and then click Human Answered Fax in the list in the left pane.
Enable Human Answered Fax Enables the Human Answered Fax feature.
Calling Mode - Select one of the following options:
Switch to Voice Mode if a Human is detected on a Fax Call.
This option causes the RightFax server to switch from fax transmission mode to voice mode as soon as a human voice is detected. If a fax machine is detected, the fax will be sent.
Call back in Voice Mode if a Human is detected on a Fax Call.
This option causes the RightFax server to hang up when a human voice is detected and immediately call back in voice mode. If a fax machine is detected oneither call, the fax will be sent.
Always start each Fax Call in Voice Mode. This option causes the RightFax server to initiate all outbound fax calls in voice mode. If you select this option, you should also select Voice Prompt Only under Voice Mode. This is because if a fax machine picks up the call, RightFax will always send the fax after a short delay, whereas if you select the Voice Menu option, RightFax will wait indefinitely for a response from the call recipient, and the fax will never be sent.
Voice Mode Select one of the following options:
Voice Prompt Only. This option plays a voice prompt to the call recipient and then waits for a fax tone before transmitting. The voice prompt is a message informing the call recipient that this is an incoming fax. The voice prompt used by the RightFax server can be either simple or detailed.
Voice Menu. This option plays a voice prompt followed by a menu of options for the call recipient. The voice prompt used by the RightFax server can be either simple or detailed.
If the voice menu is enabled, the call recipient will first hear either the simple or detailed voice prompt (depending on which you have enabled). The prompt will be followed by the file HAF_MainMenu.vox, which says “To receive this fax press 1 or stay on the line. To cancel this fax press 9.” If the call recipient presses 1, the file HAF_PressStart.vox plays saying “Please press start on your fax machine to receive your documents” and the RightFax server will attempt to send the fax. If the call recipient presses 9, the file HAF_Cancelled.vox plays saying “This fax has been cancelled. We apologize for any inconvenience” and the fax will not be sent. If the caller does not press 1 or 9 within 10 seconds, the menu will automatically play the file HAF_PressStart.vox prompting the call recipient to start the fax machine, then the RightFax server will attempt to send the fax.
Detailed Voice Prompts:
The Human Answered Fax feature provides two types of voice prompt: a simple voice prompt and a detailed voice prompt. The simple voice prompt plays the file HAF_ThisisaFax.vox which says “This is a fax,” followed by HAF_PressStart.vox which says “Please press start on your fax machine to receive your documents.” The detailed voice prompt combines several separate voice files to create a unique message that says “This is a n page fax.” The detailed voice prompt always includes the number of pages in the fax and uses the appropriate a/an article to match the number of pages. The detailed voice prompt can include “...from [company name]” at the end of the prompt if a file called HAF_Source.vox is located in the \Voices folder. This file is not provided with the RightFax server software, so you must create this file if you want your organization name identified as the source of the fax. The detailed voice prompt then plays HAF_PressStart.vox which says “Please press start on your fax machine to receive your documents.”
Translating the voice files:
If you will be using the Human Answered Fax feature with a language other than English, follow these guidelines when configuring Human Answered Fax (described on page 56 of the Administrators Guide): Record a new translated version of the file HAF_ThisisaFax.vox that will inform the call recipient that a fax transmission is being attempted. Select Voice Prompt Only under Voice Mode. Do not select the option Detailed Voice Prompts.
Note: when translating the Human Answered Fax voice files to languages other than English, use the simple voice prompt without the menu. Because both the menu and the detailed voice prompt are generated by playing several separate voice files in sequence, simply translating the individual files may result in improper syntax. For descriptions of all of the voice files on the RightFax server, refer to the TeleConnect User’s Guide.
Cancelling a Human Answered Fax:
To cancel a fax call that has been answered by a human: Set the Human Answered Fax > Voice Mode option to Voice Menu. Edit the Windows Registry to set the HAF_CancelIfNoResponse
If youare seing numerous "Human Answered Fax" or "Group 2 Fax Detected" errors when trying to send a fax:
There are settings available via the Brooktrout configuration tool to adjust line sampling for more tolerance which will allow for the board to collect enough information to determine the call status more accurately. Check with your support provider for more assistance with this process.
That's all today for the Human Answered Fax feature of RightFax let us know if you have questions or concerns about this or any of the other facets and feautures of the RightFax software. the RightFax university is a work under continual progress and we update often.
This is Jay Campbell with The Fax Guys for RightFax University saying thank you for watching.