Hello welcome to the RightFax University Crash Course.
This video discusses a common problem with restarting RightFax services in a virtual environment.
With RightFax, you may see an issue where some or all of your RightFax services fail to start on a reboot of a virtual machine.
If the host of the VM is running with a different time than the VM with the RightFax software, there may be a delay in time synchronization between the host and the VM. RightFax may report a time difference, and services that are configured to start automatically do not start. Additional errors are reported in the application log.
Check the RightFax application log in the Windows Event Viewer for the following types of errors:
SM:Failed to create server handle: 10010
STOPRFWORKX:Error 1061 (The service cannot accept control messages at this time.) stopping WorkServerX Module
RPCDBT:Error (2) in transacting named pipe
The delay in time synchronization between host and VM causes the start-up of services to fail. To resolve the issue you can configure the automatically starting services for delayed startup.
1. Open Microsoft (MS) Windows Services.
2. Right-click on the desired service > Properties.
3. In the General tab, configure the Startup type to Automatic (Delayed Start).
4. Select Apply > OK.
5. Repeat as necessary.
For a list of the services in RightFax that are configured to start automatically by default, or for any other questions or concerns relating to faxing, get in touch with The Fax Guys, we are always happy to help.
That's it for resolving service startup issues with RightFax in a virtual environment.
Thanks for watching.