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This video will show you how to backup and restore configuration for Dialogic, OpenText and Sonus Fax Gateway products.

While it may seem like a simple thing to do, backing up a fax gateway’s configuration is far too often an overlooked or missed step after getting it in place. With just a few easy steps, you can save yourself the trouble of needing to manually reconfigure a gateway if a restore of a backup becomes necessary.

Today, we’re going to show you how to backup and restore configurations for Dialogic, OpenText and Sonus gateway products.

For a Dialogic Media Gateway

Backup
After logging into the gateway, click the “Import/Export” item under “Configuration”
I want to make a full backup, so I’ll click “Export All Settings” which will generate a config.ini file
If asked what to do with the file, choose “save” and then download the file to a location of your choosing.
Make sure to place the config file you downloaded in an easily identifiable location. I have a directory here for Fax Gateway Config Backups and I’ll put it in the Dialogic folder I created there.

Restore
In the same area we went to generate the backup file, I’ll click the “Browse” button under “Browse for Import File”
Click the “Import File” button to upload the config.ini to the gateway.
If all was successful, you will get this “Upload Successful” confirmation message.
Click “Restart” under “System” and then select the “Restart Unit Now” button to reboot the gateway.

For an OpenText Fax Gateway

Backup
After logging into the gateway, click the “Maintenance” button.
Expand “Software Update” and select “Configuration File”.
Click the “Save INI File” button and then download the file to a location of your choosing.
Make sure to place the config file you downloaded in an easily identifiable location. I have a directory here for Fax Gateway Config Backups and I’ll put it in the OpenText folder I created there.

Restore
In the same area we went to generate the backup file, I’ll click the “Browse” button and select the “Board.ini” file we exported earlier,
Click the “Load INI File” button to upload the Board.ini file to the gateway
A box should come up stating “The device resets after a file download. Click OK to continue or Cancel to discontinue the process.” Obviously, we want to click “OK” here.
A message then states that “The device is now restarting and will not be available for 60 seconds. The site will be refreshed automatically.”
Once this message is no longer displayed, you may be returned to the login page.

For a Sonus Gateway

Backup
After logging into the gateway, make sure you are on the “Tasks” tab here at the top of the page.
On the left, click the “Backup/Restore Config” item.
Make sure the drop-down for operation is set to “Backup Configuration”
I’d recommend entering a “passphrase” next. If you use a passphrase, the config can be restored to the same Sonus Gateway, or another Sonus Gateway in the event of a replacement. Without a passphrase, you can only restore configuration to the same Sonus Gateway. If you do choose to use a passphrase, be sure you have it documented somewhere.
Once you’re all set here, click the “Ok” button and save the .tar file to a location of your choosing.
Make sure to place the .tar file you downloaded in an easily identifiable location. I have a directory here for Fax Gateway Config Backups and I’ll put it in the Sonus folder I created there.

Restore
In the same are where we made our backup, change the drop-down for “Operation” to “Restore Configuration”
Browse to the location of the .tar file that contains your backup
Since we used a passphrase, it’s important that we use the same passphrase here to properly restore our backup. Otherwise, there could be issues.
After clicking the “OK” button, we’ll get a message that states “After restoring the configuration, the system will reboot. Do you wish to continue?”
Click “ok’ here to continue.
You’ll see progress messages that show the configuration is being restored and changes are being applied.
Once completed, you’ll be brought back to the login screen for the device.