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This video discusses issues you may see with "access is denied" errors running services or launching remote client applications.

When attempting to launch remote FaxUtil, EFM clients, web clients, or other remote RightFax applications using a normal TCP/IP connection you may be unable to connect, and an error message may also appear. However, if you are able to connect using secure TCP/IP, you may correctly connect without difficulty.

Alternately related to the same issue, you may have failures starting email gateway services, etransport services or workserver services and get popup errors and errors written to the RightFax application log.

When encountering this issue, one or more of the following error messages may occur:

Error 5 cannot find file specified

Error 5 working with fax server. Access is denied.

INIT:Unable to load connect to API. Unknown error

Attempting to start services via Enterprise Fax Manager or Windows Services will show that Windows cannot start the service on the local computer with "Error 5: Access is denied."

There are a couple of items to check in these scenarios.

On a new configuration, first confirm that the correct service accounts are configured for the RightFax services in Enterprise Fax Manager. If this checks out ok, next validate if you are using secure TCP/IP in your environment and ensure that this is correctly configured for the RightFax server and client. If you need assistance with configuring Secure TCP/IP The Fax Guys will be happy to assist you.

More often than not, the client errors or service startup related issues have started randomly in an environment that was previously working as expected. In this scenario the likely culprit is a misconfiguration to enforce secure TCP/IP, or a Group Policy to enforce restrictions for unauthenticated RPC clients.

The errant errors with attaching clients and launching services can usually be resolved by addressing one or two incorrectly configured registry entries.

Check the 2 following registry locations:

Subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Rpc
Entry: RestrictRemoteClients
Value: 1

Subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\RightFax\Server
Entry: RPCSecure
Value: 1

Before making changes, make sure to export the registry keys or otherwise make necessary backups per your organization's change control process.

If either or both of the registry entries listed are present, you disable them by assigning them a value of 0. Test for functionality to validate the resolution of the issue.

If you are using a Group Policy Object, disable the Restrictions for Unauthenticated RPC Clients rule.

For more information on the RestrictRemoteClients registry entry, contact your security administrator or alternately, Microsoft.

That should take care of the unintended access errors with the client applications and launching services.

As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.

This is Jay with RightFax University saying thank you for watching and Please visit us again. The RightFax University is a work under continual progress and we update often.