This video tutorial shows you how to configure Windows DCOM permissions for Office 2010 compatibility with RightFax.
When using RightFax 10.5 and 10.6 with Office 2010 you may see one or more of the following issues:
FCL Documents submitted to the Integration Module with Microsoft Word XML documents (.XML) may randomly fail conversion.
Copies of the attachments and associated CVL conversion list files may be present in the OUTGOING folder.
Event viewer may show error messages from the Conversion Engine.
Conversion Engine Errors:
OfficePrint Error: Unable to load document: This file could not be found. (\path...filename.xml.DOC)
To help alleviate these issues, first go to Start and then Run and enter the following command:
mmc comexp.msc /32
This opens the Component Services MMC.
From here select Component Services > Computers > My Computer > DCOM Config > Microsoft Word 97 - 2003 Document
Right-Click Microsoft Word 97 - 2003 Document and select Properties
In Properties open the Identity tab. Within Identity, select "This User"
Here you can specify a domain user or local user for this option just remember when using the domain user here that you need to apply the DOMAIN NAMEusername instead of firstname.lastname@example.org as the 2nd option will not work for the issues we outlined earlier.
Once you have an account chosen, click the Browse button and enter the username
now that we have the account configured, make sure you enter the correct password and then click Apply & Ok.
You will need to take the same steps for the other Microsoft Office DCOM permissions, specifically:
Microsoft Excel Application, Microsoft Excel Previewer, Graph Application, PowerPoint Slide, PowerPoint Previewer and Word Previewer some of these may not exist on the system, they are specific to the environment
Once you have all of these options set you need to change the service account for the RightFax Conversion Service to use the same account you just configured for the DCOM permissions.
Do this from the RightFax Enterprise Fax Manager. Select the RightFax Conversion Module Service and open it. From the Conversion Engine Configuration click the Service Account button. Select "This Account" and then click the Browse button and enter the username, again make sure to slect the same account you selected previously. Click Ok and then Apply.
You will be prompted to restart the server, go ahead and restart the server. Once you have rebooted the server and logged back in, you should be able to successfully submit test documents to verify if the issue has been resolved.
It has been reported that this process may not work on the first attempt. If conversions still fail after following the steps shown here, revert the DCOM settings back to the original launching user, apply the change, reboot the server, then repeat the steps we just covered.
That's it for configuring Office 2010 DCOM permissions for RightFax document conversion.
As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.