This video will show you how to determine how many fax channels to license for your RightFax server, or how many channels to add to an existing RightFax server to account for increased fax traffic.
In order to determine how many fax channels you need for inbound and outbound faxing, some baseline information needs to be gathered first.
OpenText has a stated volume capability for RightFax of 1 page per fax per minute. This is the minimum baseline that the vendor will stand behind when determining expected functionality and determining channel needs. Many environments can produce fax traffic at a higher rate than this given reference, however this is the software manufacturer's documented minimum banchmark.
If you are planning a new implementation, we simply need to know how many faxes are processed in a given production period. A production period is the block of time within a given 24-hour period that you are under "production load"--this may be an 8 or 9 hour timeframe, or you may be under full load for just a couple of hours a day, or your environment could be processing faxes at full volume 24 hours a day. The takeaway here is that we just need a point of reference.
Once we have these 2 items: the number of faxes you send per production day, and how many hours comprise your full volume load in a production day, it is a straightforward process to determine, with the baseline volume capability of the software, how many channels you will need to meet your environment's fax processing demand.
We have a simple Excel spreadsheet we can plug in the hours and number of faxes and we can get a good reference for how many channels the server will consume under maximum load at the baseline rate. For example, we can see that under production load for 9 hours per day, 8 fax channels should be able to process 480 pages per hour and a bit over 4000 pages per day. These timeframes are expandable to allow for forecasting so fore example, if you are expecting an increase in production that estimates you will be sending approximately 2 million pages per year--you will need to increase your channel count.
The Fax Guys and OpenText both advise keeping your peak volume at no more than 85% of your overall capacity, and increasing capacity if you are consistently going above 85% overall capacity as this is a good hedge against inbound or outbound fax delays and bottlenecks if there is an unexpected increase in volume and also allows a buffer for when an expansion is determined to be necessary so that change management processes are able to be followed while the additional resources are added to the environment.
If you already have an existing RightFax environment but need assistance with determining your fax volume for a given period of time, the Fax Guys have custom SQL scripts we can assist with in generating volume reports for your environment so that your channel needs can be correctly calculated.
That's all for determining how many faxes channels you will need for your RightFax environment.
As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.
This is Jay with RightFax University saying thank you for watching and please visit us again. The RightFax University is a work under continual progress and we update often.