This video shows you how to resolve an issue where configuring the "Recipient Fax ID" field in RightFax FaxUtil causes sent faxes to show a status of "Fax blocked by board" and disallows sending.
RightFax FaxUtil has an option for "Recipient Fax ID" in the More Options tab of the Fax Information dialogue popup. The option allows the user to enter in the CSID of the receiving fax machine. If the ID does not match, the fax is not sent. Blanking out this information should allow the fax to send.
If there is a need to configure this option, ensure that the information provided by the recipient is correct.
Should you then want to remove that option from the interface to prevent users from further continuing to encounter this issue, you can follow these steps:
1. Launch Enterprise Fax Manager
2. Select the GROUP
3. Select the Fax Dialogue Customization tab
4. Scroll down and locate Secure Send/Recipient Fax ID Control and uncheck it
5. Relaunch FaxUtil and create new fax
6. Go to the Other Options tab and you should no longer see that field
As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.
This is Jay with RightFax University saying thank you for watching and Please visit us again. The RightFax University is a work under continual progress and we update often.