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This video shows you the configuration to allow inbound faxes to be routed via a redirect phone number instead of the originally dialed fax phone number when you are using Fax-Over-IP.

When your clients send faxes inbound to your RightFax environment, your telephone carrier may redirect (or forward) calls to some of your fax numbers to other phone numbers before sending the call to your organization. When the Telco or your telephony equipment pass the call to RightFax using Fax-over-IP, they may send the digits of the originally dialed fax number instead of the redirect number. You are only able to route faxes based on the originally dialed fax number.

Here is the process to change this behavior.

This change must be made on the RightFax DocTransport Module service on the server or servers hosting the service.

First, stop the RightFax DocTransport Module service. Open the configuration for this service.

Select your SR140, and then click Configure Brooktrout. Open the Advanced Mode option. Under the IP Call Control Modules click on SIP.

On the IP Parameters tab, click Show Advanced.
To cause the system to use the redirect number as the Called Party Number (where the call is sent), set the Redirect As Called Party slider to 1.

If you want to us the redirect number as the Calling Party Number (where the call originated), then change the Redirect As Calling Party slider to 1 instead.

Click Save, and then Apply, then exit the Brooktrout Configuration Tool.

Click OK in the RightFax DocTransport Module configuration screen to finalize settings.

Restart the DocTransport Module and test, your selected preference should now be in use.

That's it for routing inbound Fax-Over-IP faxes via redirect phone numbers.

As always, if you have any questions about this topic, or any topic in the world of faxing, let us know at The Fax Guys, we are always happy to help.

This is Jay Campbell with The Fax Guys for RightFax University saying thank you for watching and Please visit us again. The RightFax university is a work under continual progress and we update often.