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This video shows you where to adjust the timeout value for the RightFax Web Clients.

In order to suit your organization's needs, you may need to adjust the timeout setting for the RightFax web clients you have in use. The timeout is the number of minutes the web client session can remain idle before the connection is dropped. The default configuration in the software for the web clients is 20 minutes.

In versions of RightFax prior to the later iterations of RightFax 10.6, the RightFax WebUtil was the default web client. If you are still using the RightFax WebUtil client, the timeout is adjusted via the web.config file found in the ...\RightFax\WebApps\WebUtil directory. You find the timeout value under the sessionState settings in the web.config file, as we see here:

<sessionState mode="InProc" stateConnectionString="tcpip=" sqlConnectionString="data source=;Trusted_Connection=yes" cookieless="false" timeout="20">

Notice the last item in the sessionState variable is the timeout setting. Adjust the number here to the number of minutes you need for the idle timeout and save the configuration file.

If you using the newer RightFax WebClient application, the adjustment is a fair bit easier. From the Windows Control Panel, open the RightFax Web Client applet. Under the Connection Settings options, adjust the "Timeout (minutes)" to the timeout time value you require.

That is all for adjusting the timeout values for the RightFax web clients.

As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.

This is Jay with RightFax University saying thank you for watching and Please visit us again. The RightFax University is a work under continual progress and we update often.