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This is the first of a 2-part series covering the use and configuration of the RightFax SMTP email gateway.

RightFax SMTP Email Gateway Use and Configuration
Part 1 of 2

Hello my name is Jay Campbell with The Fax Guys for RightFax University.

This is the first of a 2-part series covering the use and configuration of the RightFax SMTP email gateway.

This video was recorded at 1280 by 720 resolution for High Definition and is best viewed in full screen mode.

Let's discuss the email gateway function a little bit before we get started.

The RightFax server includes an email gateway for SMTP/POP3. Advanced gateways for Microsoft Exchange and Lotus Notes are available as separate, optional modules.

Each RightFax email gateway acts as a communication link between the RightFax server and your email server(s). Using the RightFax email gateway, you can use your email client software as a fax client system.

Email messages addressed to the RightFax email gateway are picked up by the RightFax server, converted into faxes, and transmitted. Incoming faxes can be routed to an email mailbox by specifying each RightFax user’s mailbox information in Enterprise Fax Manager. The gateway can also provide notification of fax events via email.

The SMTP/POP3 email gateway is installed when you run the RightFax server installation. The mail server still requires some configuration to work with the gateway software. After the mail server is properly configured, you must add and configure the email gateway on the RightFax server.
let's take a closer look:

For SMTP/POP3 installations, SMTP/POP3 server(s) must be accessible by the computer running the RightFax email gateway(s).

You must create a new POP3 mailbox specifically for use by the gateway. The gateway periodically checks this mailbox for fax-bound email messages to forward to the fax server. Several common configurations for routing fax-bound email messages to this mailbox are outlined in the following sections.

Although the configurations vary, the goal is always to route outgoing fax-bound email messages to the mailbox on the SMTP server specified in the POP3 Mailbox Name box in the Email Configuration dialog box.

The RightFax email gateway for SMTP/POP3 can be set to recognize one of three addressing schemes for specifying outgoing fax information like the fax number and recipient name. Let's take a look at these a little closer as well:

Dedicated domain for fax-bound email messages

Users send all fax-bound mail messages to a specific domain you create that is dedicated to receiving fax-bound mail messages

Needs a POP3 Mailbox that the RightFax email gateway will periodically check for outgoing messages to be routed to RightFax for transmission.

May need DNS entry added for the new domain for other computers to tell what mail server handles messages for the new domain.

The SMTP server also needs open relay enabled.

Second,we have Mailbox pattern-matching routing

Many mail servers allow messages with addresses that match a specific pattern to route to a particular POP3 mailbox.

This addressing scheme has the advantage of not requiring a new mail domain; however, email users may not find it as intuitive as the dedicated domain method.

There is a rigid addressing scheme enforced when creating new jobs:
/fax=555-1212/name=Jane Doe@faxgate.company.com

Last we have Simple mailbox with description-area fax information

Some SMTP mail servers allow very few configuration and routing options. In these cases, fax-bound email messages can be addressed to the email gateway’s POP3 mailbox. Fax destination information is specified in the description-area of the address string, using the same method used to provide descriptive names for standard email addresses.

For example: “/name=Jane/fax=5551212/” <faxgate@company.com>

The information in quotes is not interpreted as part of the address. It is treated as descriptive information only. The email message is routed to the “faxgate” mailbox on the SMTP mail server. In this example, the name of the mailbox specified in the POP3 Mailbox Name box in the Email Configuration dialog box (where the gateway checks for outgoing faxes) is “faxgate.” When destination fax information is not found as part of the address, the RightFax email gateway scans the descriptive information.

Although this method requires little configuration at the mail server, many email client programs make it difficult to add descriptive information to an email address, often misinterpreting it as part of the mail destination address.

Also configuration is not compatible with the IETF addressing scheme. If your SMTP server requires that you use this addressing method, you must use the RightFax addressing scheme.

Most complex addressing scheme.

Now that we have discussed the overall use and general integration of SMTP gateway functionality in RightFax we will next look at specific configuration of the RightFax SMTP email gateway module in video part 2.

Click here for Part 2 of this Video Series