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This video takes you through the steps to enable the failover feature for RightFax clients in a RightFax Shared Services Collective.

Hello my name is Jay Campbell with The Fax Guys for RightFax University.

This video takes you through the steps to enable the failover feature for RightFax clients in a RightFax Shared Services Collective.

This video was recorded at 1280 by 720 resolution for High Definition and is best viewed in full screen mode.

In RightFax 9.4 or later, server computers joined in a RightFax Shared Services (collective) system can be configured to allow FaxUtil client failover. When failover is enabled, FaxUtil clients that cannot connect to a RightFax server automatically connect to a different RightFax server computer within the collective.

To enable the failover feature, let's go through the steps. You will need to carry out these adjustments on each RightFax server in the Shared Services collective.

1.Open Enterprise Fax Manager.

2.Double-click the RightFax Server module.

3.Verify that the Enable Shared Services Failover check box is selected. (This option is enabled by default.) Ensure that you enable Shared Services Failover on each RightFax server in the server collective.

The Enable Shared Services Failover option is available on standalone servers, but it has no effect on a standalone server. This option only applies to a Shared Services (collective) environment.

With the failover feature enabled on the server side, when a RightFax 9.4 or later client opens a server computer (using File > Open Server), it retrieves the list of available server computers using the RightFax COM API and stores the list in the Windows registry. Reopening Faxutil or Enterprise Fax Manager refreshes the list of available server computers.

If a client computer fails to connect to a RightFax server computer, it silently attempts to connect to a different RightFax server computer in the Shared Services (collective) environment. Users see an hourglass for about 10 seconds and are typically unaware when a failover occurs because they can still open faxes normally.

There are some known issues that can affect this functionality, first:

Registry Subkeys Are Incorrect

Over time, the list of server computers available to which a client computer can failover may become out of date and inaccurate. To update the list in the RightFax client, select File > Open Server, and select a server computer. This causes the client computer to update the registry entries.

To verify that the registry entries are correct, perform the following steps:

  1. Open Registry Editor ("regedit") on the RightFax client.
  2. Navigate to one of the following registry subkeys:
    32-bit HKLMSoftwareRightFax Client
    64-bit HKLMSoftwareWow6432NodeRightFax Client
  3. Check the following entries:
    Collective_
    Collective_ServerName

Each entry should list the other nodes in the collective, such as NODE01^NODE02^NODE03 (case insensitive).

The other issue typically encountered is Microsoft Windows Firewall Blocking Communication.

Default, Microsoft Windows Server 2008 or later has the Windows firewall enabled, and this blocks communication.

To resolve the issue, disable the firewall, or open the required for RightFax. The Fax Guys will be more than happy to assist if you need help with these items and getting the Shared Services Collective failover to work correctly for your RightFax client users.

This is Jay Campbell with The Fax Guys for RightFax University saying thank you for watching and please visit us again. RightFax University is a work under continual progress and we update often.