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This video covers an issue where faxes in RightFax 9.4 and RightFax 10 get stuck in "Waiting for Phone Expansion" when trying to send with a database hosted on SQL server 2012.

In RightFax, when you use RightFax 9.4 or 10.0 with the database hosted on SQL Server 2012, faxes become stuck in "Waiting for Phone Expansion" status.

you will also see SQL errors from the RightFax Server Module in the Application Log.

SQL ERROR in <<Executing EXEC GetNextEvent '{aaa1d56b-367b-4697-88fe-548944cbdd70}'>>
szSqlState = 42000
pfNativeError = 102
szErrorMsg = [Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect syntax near '50000'.
pcbErrorMsg = 77

ODBCRowNumber = 1
SSrvrLine = 1
SSrvrMsgState = 1
SSrvrSeverity = 15
SSrvrProcname = GetNextEvent
SSrvrSrvname = PRD-INF-DVS-3SHRD2012

szSqlState = 42000
pfNativeError = 102
szErrorMsg = [Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect syntax near '50001'.
pcbErrorMsg = 77

ODBCRowNumber = 1
SSrvrLine = 1
SSrvrMsgState = 1
SSrvrSeverity = 15
SSrvrProcname = GetNextEvent

This issue occurs because SQL Server 2012 is not supported by RightFax 9.4 or 10.0.
To resolve this issue, you must either upgrade to Rightfax 10.5 or higher or reinstall RightFax with the database on SQL Server 2008. Note also that SQL Server 2008 R2 is not supported by RightFax 9.4.

As always, if you have any questions about this topic, or any topic in the world of faxing, let us know at The Fax Guys, we are always happy to help.

Thanks for watching.