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This video will show you how to resolve SSL Security errors when trying to start RightFax services.

You may run across an issue where in RightFax, services do not start and the RightFax event log is reporting the following error from the RightFax RPC Server Module, RightFax DocTransport Module or/and the RightFax Database module:

[Microsoft][ODBC SQL Server Driver][DBNETLIB]SSL Security error

[Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (SECCreateCredentials()).

In the Windows Application event log an error from SChannel with EventID 10013 will also be reported in conjunction with the errors from the RightFax event log.

This is due to a misconfiguration with the SChannel within the local server itself and it is that error that needs to be address. EventID 10013 can be caused when something within the Local Security policy is blocking the secure channel connection.

In this scenario it typically indicates that FIPS (Federal Information Processing Standards) are required but not enabled by default on the fax server. FIPS is typically required on government systems in the US and Canada.

So let's enable FIPS on the RightFax server.

We are going to open the Control Panel and then Adminstrative Tools.

Next open Local Security Policy. Open the Local Policies tree view.

Now double-click/Select Security Options
and browse the policies in the right pane until you find System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing. Now double-click or right-click properties and in the dialog box that appears, click Enabled, and then click Apply and OK.

Close the Local Security Settings window.

You should now be able to restart the RightFax services that were not running previously.

As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.