This video discusses how to resolve RTS send/communication errors coming from the RightFax DocTransport Module service when using the RightFax Connect method for sending faxes.
This issue usually results from one of these two issues:
If this is a new RightFax environment which never had this previously working, then most likely the current RightFax updates have not been installed.
If you are using a new server that you have installed yourself, let us know at The Fax Guys and we can provide you with links and documentation for the latest RightFax updates, and offer friendly and prompt assistance applying patches.
If this has been a stable RightFax environment where sending faxes via RightFax Connect was previously working, then it is likely an internal issue with OpenText.
In this case, a support ticket will need to be opened with OpenText to track down the problem on their end. Feel free to let us know at The Fax Guys if you need assistance with this process, as Certified Platinum Partners we can get directly in touch with OpenText on your behalf and we are happy to cover the "legwork" and waiting processes to ensure that the issue is resolved in the most efficient manner for you, while your time amd workforce is freed up to pursue your other business needs.
That's it for resolving RTS Send/Communication errors when using the RightFax Connect service.
As always, if you have any questions about this topic, or any topic in the world of faxing, let us know at The Fax Guys, we are always happy to help.
Thanks for watching.