Back to series

This video shows you how to resolve a common conversion error with DOC coversheets in RightFax 10.6.

When the issue occurs, the behavior you will see in RightFax is when sending a fax using a .doc coversheet, is that the fax does not send and a "Problem converting fax body or cover sheet" error message appears and the error will be logged in the Windows Event Viewer.

To resolve this, take the following steps:

1. In Enterprise Fax Manager, stop the Conversion Engine Module.
2. Right-click on the RightFax Conversion Engine Module and select Configure Service.
3. Select High Contrast under the Office and HTML tab.
4. Click Apply then OK.
5. Restart the service.

That's it for resolving MACPICT conversion errors in RightFax 10.6.

As always, if you have any questions about this topic, or any topic in the world of faxing, let us know at The Fax Guys, we are always happy to help.