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Hello Welcome to the RightFax University Crash Course.

This video covers an issue with starting the RightFax Conversion Engine Service in RightFax 10.6.

In RightFax, when you run the RightFax Conversion Engine, it is unable to start and generates an excpetion because the page margin registry values are incorrect.

When you attempt to start the RightFax Conversion Engine, if you run the Conversion Engine in debug, you may see an error message or the error message is present in the event viewer.

This issue occurs when there are incorrect values populating the Registry.

As always, before making Windows Registry changes, make sure to take proper backups per your change control processes and policies.

To resolve the issue, make the following change:

HKLMSOFTWAREWow6432RightFaxISOConvIEIeConfig

Change all page margins to 0.75 as opposed to 0,75 (a decimal instead of comma).

Restart the RightFax Conversion Engine service and ensure expected functionality and you are done.

As always, if you have any questions about this topic, or any topic in the world of faxing, let us know at The Fax Guys, we are always happy to help.