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This video shows you how to verify that the RightFax server account used for RightFax services has the required permissions for access to necessary directories.

RightFax services log on to the network using a Windows user account that you specify. The user account for a service must have access to all the network resources that the tasks managed by that service require. This account is initially selected during the RightFax installation.

To verify or change the service accounts in RightFax, you can set the account for the Server Service and then copy these settings to the other services.

Let's view the service account settings.

l. Open the RightFax Server Module applet. Then open the Data Sharing tab. Click Select Service Account. The Service Account Editor
window opens, showing for each service the currently defined account. The default is to use one of the predefined accounts.

To change service accounts

2. In the Service Account Editor dialog box, next to the account you want to change, click Modify. To define account settings
once and then copy them to all other services, first modify the Server Service Account.

3. Do one of the following:
Click Built-in Account, select an account from the list, and then click OK.

Click This Account, type or browse for an account, and then click OK:

Type a new service account name in the format domain\username or machine\username. If the domain name is longer than 15 characters, click Browse instead.

Note that typing a domain name longer than 15 characters may result in errors in services performed by the WorkServer.

Click Browse. For information about the Select User dialog, see your Windows server documentation.

3. As needed enter the case-sensitive password for the selected user account in both the Password and Confirm Password boxes, and then click OK.

4. To copy the Server Service account information to the other services, click Copy to all.

5. Click OK.

Now let's take a look at the Windows side of things--this process will be similar on older versions of the Windows OS, but these steps are specific for Windows Server 2012 and Windows Server 2016.

1. From the Start Menu open Computer Management.

2. In Computer Management expand Local User and Groups.

3. Highlight Groups.

4. Right-click Administrators and from the menu select Properties. (Verify the RightFax Service account is listed if not move on to the next steps.)

5. If the account is not listed, click Add.

6. Enter the User Name to add as a local administrator. (If you are using a domain account ensure the ‘From this location’ is updated to the correct domain.)

7. Click Check Names button to verify the user name is correct.

8. Click OK and then click OK again.

These steps will help ensure that your RightFax services will run as expected with a correctly configured service account with administrator rights.

As always if you have any questions about this topic or any topic in the world of faxing let us know at The Fax Guys, we are always happy to help.

This is Jay with RightFax University saying thank you for watching and Please visit us again. The RightFax University is a work under continual progress and we update often.