Back to series

 

Hello Welcome to the RightFax University Crash Course.

This video explains the nomenclature letters you see next to your fax channels in RightFax Enterprise Fax Manager.

The letter that appears beside the fax channel number indicates the channel's current sending and receiving capability; it can change automatically when a problem exists. For example, if a channel that is configured to handle incoming and outgoing faxes has problems sending, the letter for that channel changes from (B) to (R).

(B) The channel is currently capable of both sending and receiving.
(S) The channel is currently capable of sending only.
(R) The channel is currently capable of receiving only.
(N) This channel's capability is set to "reserved," or the channel encountered a problem while attempting to send or receive a fax. RightFax automatically resets the channel to its original capability after approximately 15 minutes. Check your Event Viewers Application Log to see if there are any error messages that explain why the channel was set to (N). We also have a RightFax University video that covers the permanently offline status in more detail.

That's it for Channel letter nomenclatures in RightFax.

As always, if you have any questions about this topic, or any topic in the world of faxing, let us know at The Fax Guys, we are always happy to help.

Thanks for watching.