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This video explains why you may not see the original number dialed on an inbound fax as expected and gives you a workaround to mitigate the problem.
This video was recorded at 1280 by 720 resolution for High Definition and is best viewed in full screen mode.

The primary reason you may not see the original number dialed on an inbound fax is that RightFax will not have any record of this number on an inbound fax that was diverted/forwarded to another number by Telco. Depending on your network topology or service provider scenarios this can also occur if the call is forwarded through multiple switches or service providers.

Unless your telco service provider has a way to configure the line to pass along the original dialed number, RightFax never sees what that number was. The same holds true for different network telephony devices or providers that may be forwarding calls through your topology as well.

RightFax can only see what the last telephony provider passes to it which would typically be the number the fax was diverted to.

Using RightFax to work around this behavior, you could create a RightFax mailbox for each inbound fax number, then configure those user accounts to forward faxes to the central fax mailbox intended to actually receive (or the "expected" fax number).

The first mailbox will have the fax in it, and the central fax mailbox will have a copy of the fax and will indicate as well that it is a duplicate fax. You will then know what number was dialed by the sender of the fax.

You can configure this in the user edit under the 'Default Receive Settings' tab. In the 'Automatic Forwarding Options' section, do the following:

1. Check the 'Enabled?' box.
2. Forwarding Type: select 'Forward to network user(s).
3. In the blank field below, enter a name for the central mailbox that readily identifies the number dialed.

That is all for issues with missing dialed fax numbers on inbound faxes to RightFax.

As always, if you have any questions about this topic, or any topic in the world of faxing, let us know at The Fax Guys, we are always happy to help.

This is Jay Campbell with The Fax Guys for RightFax University saying thank you for watching and Please visit us again. The RightFax University is a work under continual progress and we update often.